Xbox consoles are eating all the bandwidth because they have a lot of graphics. I need Panoramic WiFi and that will fix it. My current (newest best) modem has been working fine for months before these issues cropped up. I've replaced my modem a number of times duesupport suggesting the modem is faulty over the years. I feel stupid for even giving this one a try and am not happy about the zero results. I don't have enough bandwidth and I need to upgrade to the Gigablast plan. There's probably a virus on all my computers and I need Cox Complete Care. A fine Jedi mind trick, but they're not Jedi. This is usually the final conclusion every time I call. This is the first thing every time and I've already done it.Įverything is fine. Often it seems they jump to conclusions I without evidence and few of the things they have determined: it doesn't seem like they have the tools or know-how to get to the bottom of the issue. I've wasted days working with the online support chat and I've calling support. Just this bit makes me think it's a problem with the upstream channels possibly having noise or an issue in the network in that direction. The quality of myvoice and video degrades to the point that others on the call can't see or hear and eventually I get dropped I can still view and hear others on currently joined video calls or streams. I've been running ping plotter to monitor for connectivity.Īctively running Netflix, YouTube, and general web browsing seems uninterrupted unless it's trying to start up a new one. Sometimes the quality is good for a few hours, but usually it drops every few minutes for hours on end. I'm having frequent packet loss and connectivity issues over the past few weeks after several months of low to no issues on 4 different WIRED computers. Then it doesn't and it keeps dropping for hours. Internet quality intermittently bad causing drops of service over the past few weeks When it works, it works great. Has anyone else had this happen? What did you do? Was it ever resolved? Should I just change ISP's? This is absolutely the worst customer service I have encountered with my home services and refuse to pay $150 per month for service that isn't worth Cox's time to fix when it is obviously not working correctly. Now, to be clear, I'm having to chat with this person using my Verizon mobile hotspot because my Cox connection was completely down but I still don't qualify for assistance. I'm told that because their system doesn't show an issue they won't send a tech. Unfortunately I'm not worth their time apparently. I was willing to accept the fact that I'd probably be charged $75 for the truck roll but at least I'd have someone come out and maybe resolve the issues. The connection also drops out all together intermittently for minutes at a time.Īccording to Cox their system hasn't detected any issues or outages so they refuse to send someone to investigate. multiple tests using the Cox provided Speedtest app and website show download speeds as low as 5Mbps. Starting today I can't get more than 100Mbps at best. I was OK with that though because in my book that was good bandwidth. I even tested with another laptop and a desktop PC and none of them got more than ~650Mbps. When the opportunity came up to upgrade to Gigablast I bought a brand new Arris SB8200 and upgraded my account.įrom day one I never got full Gigablast speeds even when plugged directly into the modem with my laptop. Cox's Failure to Support Gigablast First off all I work from home and depend on a stable connection with good bandwidth.
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